The vision of “technology” as something you can buy according to a plan, then have delivered as if it were coming off a truck, flatters and relieves managers who have no idea and no interest in how this stuff works, but it’s also a breeding ground for disaster.
—Clay Shirky, Healthcare.gov and the Gulf Between Planning and Reality
This is a great read. You see this divide all the time in academics as well. This is how we end up with enterprise systems like Blackboard and Banner that are total shit, but administrations contract with them anyway because apparently that's just what you have to do nowadays. You see it in some humanities disciplines and in serial entrepreneurship incubators, where a researcher gets grant money and/or institutional adulation for a Big Digital Idea. All they need is a flotilla of Morlocks to sweat the implementation of their vagaries.